Job Description: General Manager of Twin Cities Free-Net

PRIMARY PURPOSE: Oversight and management of all day-to-day operations of Twin Cities Free-Net

REPORTS TO: Executive Director

SUPERVISES: Volunteers, Office Manager, Interns

HOURS: 20 hours per week, flexible schedule

SALARY: Commensurate with experience.

POSITION RESPONSIBILITIES:

1. Establish the optimum level of volunteers and interns needed to deliver TCFN services.
2. Develop and maintain volunteer database.
3. Develop and maintain volunteer schedule.
4. Monitor volunteer levels.
5. Recruit volunteers and interns interested in opportunities with TCFN.
   1. Develop recruiting materials for distribution.
   2. Distribute recruiting materials to appropriate locations.
   3. Develop an annual recruitment plan.
   4. Develop a relationship with groups that encourage volunteerism, such as the Corporate Volunteerism Council.
   5. Generate interest in opportunities at TCFN through public speaking and public relations engagements presented to select groups.
6. Perform the initial screening of TCFN volunteers and interns.
   1. Establish screening criteria and procedures to be used when selecting potential volunteers and interns.
   2. Establish position descriptions for volunteer and intern positions that will enable candidates to determine their area of interest.
   3. Establish an application process for potential volunteers and interns.
   4. Interview candidates to determine if they have the necessary skills for the position desired.
   5. Select appropriate volunteers and interns to fill vacancies.
7. Ensure that the following functions are accomplished by volunteers or interns:
   1. Recruitment of sponsors for phone lines and conferences.
   2. Recruitment of new users.
   3. System administration/ maintenance.
   4. User support.
   5. Software development.
   6. Clerical, including bookkeeping, billing, user registration, renewals, coverage of voice phone, and office maintenance.
   7. Services to Organizational Members, including setup of directories for Web pages, E-mail aliases, and timely responses to member questions.
   8. Policy enforcement, including user complaints, disputes, and abuse of privileges.
   9. Web site development and maintenance.
   10. Up-to-date documentation of user manuals and online help.
   11. Marketing efforts, such as advertising, literature development & distribution and newsletter are maintained.
   12. Membership gatherings.
8. Ensure that the volunteers and interns receive the support, training and development needed to provide services for the agency.
   1. Develop and manage a plan to train volunteers and interns.
   2. Conduct yearly satisfaction survey of volunteers and interns.
   3. Coordinate volunteer gatherings.
   4. Develop and manage a volunteer recognition plan.

KNOWLEDGE, SKILLS AND ABILITIES:

• Proven experience in and knowledge of volunteer management.
• Proven experience in and knowledge of TCFN’s services.
• Demonstrated ability to engender a team spirit in individuals supervised.
• Ability to represent TCFN through public speaking and in meetings with community groups.
• Ability to communicate effectively with volunteers, interns, Board of Directors, Executive Director and community representatives.
• Ability to design and implement procedures.
• Excellent organizational skills.
• Broad knowledge of computers.

QUALIFICATIONS FOR GENERAL MANAGER:

• Bachelor’s degree in social services/computer technology/marketing/volunteer management preferred, although a combination of experience and education will be considered.
• Demonstrated familiarity and comfort with online communication, specifically E-mail and online text-based discussion forums.
• Demonstrated ability to work as a team member.
• Experience in volunteer management/supervision.
• Experience in presenting programs to groups.