Resume
SUMMARY
Stuart has 11+ years of experience in information technology in a variety of business analysis and technical roles. He is proficient in eliciting, analyzing and validating the business needs of project stakeholders, product owners and end-users. He applies proven communication, analytical, and problem-solving skills to help support the development process, and to ensure that project deliverables are met according to specifications. Stuart works effectively with subject matter experts to determine project needs, asks critical questions to complete product ideas, and documents the requirements necessary for development. Stuart gathers research and analyzes information to support business functions and process knowledge. He conducts effective progress status and evaluations in a timely manner, and continually seeks opportunities to increase customer satisfaction and deepen client relationships. Stuart has a strong technical acumen and is eager to work with new innovations in technology.
PROFESSIONAL EXPERIENCE
ORACLE – January 2007 to Present
Senior Technical Writer
• Responsible for developing and maintaining user manuals, installation guides,
help documents, and developer reference guides for ORACLE Universal Records
Management products.
• Assist in the development of new information products or enhancements of
existing products.
• Read and write API instructions for external developer groups to use to build
interfaces to the URM product.
• Produce final required output in HTML, XML, PDF.
• Retain expertise with authoring tools (FrameMaker, WebWorks, MS Word, Visio,
SnagIt, web development and content management tools.)
• Create graphics and templates for printed manuals.
• Work with team members to create visually appealing documentation and help
files.
Wealth Management Services – June 2006 to Present
Freelance
Business Analyst / Technology Consultant
• Oversee the IT direction for a startup financial services company.
• Align the organization’s technology vision and business strategy with
appropriate technologies.
• Define requirements for new technology implementations and communicate them
to key business stakeholders.
• Implement software and hardware solutions,
systems and products.
• Proactively generate and recommend improvements and new requirements for
product enhancements and operational procedures.
• Communicate process changes, enhancements, and modifications so that issues
and solutions are understood by key business owners.
Tech-Pro – July 2005 to December 2006
Senior Technical Writer
Client: MoneyGram
• Served as member of project services team for PayBySuite Product Group.
• Met with decision makers, systems owners, and product managers to define
business and operations requirements and goals during software development
cycles.
• Served as initial technical writer for web-based ecommerce products.
• Identified publication needs, outlined the content, and wrote documentation
(User, Admin, HTML help, and API guides).
• Conducted interviews and product analysis to gather requirements via surveys,
workflow storyboards, use cases, scenarios, and hands-on research.
• Applied communication, analytical, and problem-solving skills to support the
development process, and ensured that project deliverables were met according to
specifications.
• Supported quality and user acceptance test plans.
• Assisted with preparation of implementation plans.
• Offered guidance to junior members of the PayBySuite project team.
O’Pin Systems -- Aug 1997 to July 2005
Senior Product Specialist
• Served as member of the professional service staff for the REVEAL Solutions
Group.
• Oversaw implementations of software and hardware solutions, systems and
products for both internal staff and external clients.
• Created use cases, models, and diagrams to provide direction to developers and
the project team.
• Instituted quality control procedures for software releases, upgrades and
patches.
• Provided quality assurance, usability and acceptance testing of applications
under development.
• Created installation guides and user interface instruction.
• Delivered administrator and end user training at customer locations, and
developed reseller certification program.
• Led the deployment, upgrade, and maintenance of internal IT servers, including
file, e-mail, print, web, firewall, and backup servers and their associated
operating systems and software.
• Developed process of collecting report output into document management
system, so customers would not have to change their own methods. Advised financial services, healthcare and government clients with reporting
procedures.
• Mentored and supervised junior members of professional services team.
• Consolidated 91 REVEAL database servers into two systems used by 10,000 users
worldwide.
o Outcome: The project generated $180,000 and reduced the
client’s salary and maintenance costs.
• Collaborated with engineers and team members to prioritize product
requirements and features for user interface design and functionality for new
online statement presentation & payment (OSPP) software.
o Outcome: The OSPP installation generated $1.2+ million
for corporate card services division.
PROFESSIONAL DEVELOPMENT
2004-Present – Twin Cities Business Objects User Group: Member
2005-Present – Minnesota Usability Professionals' Association: Member
2005-Present – Twin Cities Society of Technical Communication: Member
St. Olaf College -- Northfield, MN
Bachelor of Arts – 1995
TECHNICAL SUMMARY
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UNIX, HP-UX (10.20, 11.0), Windows (98, Server/Workstation 2000, NT, XP Home/Pro, Server 2003, Vista), Ubuntu Linux, Palm OS, Windows Mobile |
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BugZero, GFI MailEssentials, Crystal Enterprise Server (9, 10), KOM OptiStorm, Microsoft Exchange (5.5, 2000 and 2003), Microsoft SQL, Microsoft Terminal Services, MySQL, OpenSTA, PVCS-Tracker, REVEAL Enterprise Server, Symantec Anti-Virus, pcAnywhere, Veritas Backup Exec (7, 8, 11) |
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Adobe Acrobat, Adobe FrameMaker 7, Crystal Reports (versions 7, 9 and 10), Microsoft Access, Microsoft Excel, Microsoft Office, Microsoft Virtual PC, Microsoft Word, Monarch (versions 3, 4, 8), Paint Shop Pro, Quark XPress 3.32, RoboHelp x5, SchwabLink, Schwab Portfolio Center, Schwab Relationship Managers, SnagIt, Visio, Quadralay WebWorks, WinZip, WordPerfect |
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Apache HTTP, Apache Tomcat, ColdFusion, JRun, Microsoft FrontPage, Microsoft IIS (4, 5, 6), Microsoft Internet Explorer, Microsoft ISA Server 2004, Microsoft Proxy Server 2.0, Netscape Communicator and Navigator, Netscape Enterprise Server, Verisign |
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Content Management Systems, Information Mapping, UML use cases and sequence diagrams, NACHA rules |